Frequently Asked Questions

Production & Shipping

Due to the nature of the process we employ for printing and variances on different viewports, some colors may vary slightly from those shown on screen. Proportions shown on the mock-ups are for promotional purposes only and may be different than the sizes you’re ordering.

Orders can take between 10-15 working days for processing and production before they ship. Shipping is offered for a flat-rate fee of $10 per order. Everything ships ground and can take up to 7 days to arrive depending on where you reside within the contiguous U.S.

Hanging hardware is included, but these are not framed prints even if portrayed as such on the marketing visuals.


Returns & Exchanges

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will work to resolve the issue. We do not accept returns for change-of-mind purchases. If an order is a custom design or size, returns are not accepted. You can reach us at hello@brandgurumiami.com and we will respond within 24 hrs.

Terms of Service

By accessing and using our website, you agree to comply with the following terms and conditions. These Terms of Service govern your use of our eCommerce shop, including purchasing products, browsing content, and engaging with our services.

Orders & Payments

All orders are processed securely, and payment must be made at the time of purchase. We reserve the right to cancel or refuse any order at our discretion, including those suspected of fraud or misrepresentation. Prices are subject to change without notice, but any confirmed order will be honored at the price displayed at checkout.

Shipping & Delivery

We aim to process and ship orders within the specified timeframe listed on our product pages. Shipping times may vary depending on location and carrier services. We are not responsible for delays caused by unforeseen circumstances, including but not limited to weather, carrier issues, or customs processing.

Returns & Exchanges

Due to the custom nature of our prints, all sales are final. However, if your order arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will work to resolve the issue. We do not accept returns for change-of-mind purchases.

Intellectual Property

All designs, artwork, and content displayed on our website are the intellectual property of our business and may not be reproduced, copied, or resold without explicit permission.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. By purchasing from our store, you agree to assume full responsibility for the use and installation of our prints.

By continuing to browse and shop on our website, you acknowledge that you have read and agreed to these terms. If you have any questions, please contact us at hello@brandgurumiami.com

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases from our eCommerce shop. By using our site, you agree to the terms outlined below.

Information We Collect

When you place an order, sign up for our newsletter, or interact with our website, we may collect personal information, including your name, email address, shipping and billing details, and payment information. We also gather non-personal data such as browser type, IP address, and browsing behavior to improve our services.